Legal
Contact Us & Customer Support
Last updated: Draft — review before launch
We're a small UK team and we'd love to hear from you — whether it's a question about sizing, an existing order, a return, or feedback on the Buckle My Pup 3-in-1 dog car seat belt.
Customer service
The quickest way to reach us is by email at hello@bucklemypup.co.uk. Please include your order number (if you have one) so we can help you faster.
We aim to reply to every message within one working day. During busier periods, such as bank holidays and sale events, replies may take a little longer — but we always get back to everyone.
Our support hours are Monday to Friday, 9am to 5pm UK time, excluding public holidays. Messages sent outside these hours are answered on the next working day.
What to include in your message
To help us resolve your query on the first reply, please tell us your order number, the email address you used at checkout, and a short description of what you need.
If your message is about a product fault, a photo or short video of the issue helps us assess it quickly and arrange a replacement or refund.
Complaints
We take every complaint seriously and aim to put things right. If you're unhappy with any part of your experience, email us with the details and we'll acknowledge your complaint within two working days and work with you towards a fair resolution.
Business details
Buckle My Pup
Add your registered UK address here
Add your company registration number and VAT number here if applicable. Under UK consumer law, a trading business must provide a geographic address and contact details before a customer places an order.