Shipping Information

Orders placed before 2pm on a working day are dispatched the same day.

Orders placed after 2pm, or at weekends and on bank holidays, are dispatched the next working day.

You'll receive an email confirmation as soon as your order is on its way. If you don't see it, please check your spam or junk folder before contacting us.

We currently ship within the United Kingdom only.

Standard delivery typically arrives within 2–4 working days of dispatch. Please allow a little longer for deliveries to the Scottish Highlands, islands and Northern Ireland.

Delivery estimates are guidance rather than guarantees, as final timings depend on our carrier. Confirm your exact delivery costs and carrier here before you start trading.

Where tracking is available, we'll include a tracking link in your dispatch email so you can follow your parcel to your door.

If tracking shows your order as delivered but you can't find it, please check with neighbours and any safe places first, then contact us so we can investigate with the carrier.

Occasionally parcels are delayed by the carrier during busy periods or bad weather. If your order hasn't arrived within 10 working days of dispatch, get in touch and we'll help track it down or arrange a replacement.

If a parcel is returned to us as undelivered — for example because of an incorrect or incomplete address — we'll contact you to arrange redelivery. Additional postage may apply for redelivery to a corrected address.